Frequently Asked Questions
Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then please contact us at: Email: friveryin@gmail.com,Call us: +916364890489 Chat with us in-app under Contact Us section from 7 am & 10 pm on all days including Sunday to get our immediate help If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at friveryin@gmail.com
Registration
You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
No. Registration on frivery.in is absolutely free.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address and contact phone number can only be associated with one frivery.in account.
Yes, you can add multiple delivery addresses in your frivery.in account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Yes, we do understand the importance of time and the toil involved in shopping . Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
Account Related
My Account is the section you reach after you log in at frivery.in/account . My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
Each email address and contact phone number can only be associated with one frivery.in account.
Payment
You can pay for your order on thewator.com using the following modes of payment: Cash on delivery (COD)/Credit and debit cards (VISA / Mastercard / Rupay) /UPI/Net Banking
There is no VAT. However, GST will be applicable as per Government Regulizations..
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
Yes it is absolutely safe to use your card on thewator.com . A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safe
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your thewator account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.
Delivery Related
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address..
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.
There is no minimum order for delivery but we charge a nominal delivery charge as below. Orders above Rs.999 are free
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your thewator account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Order Related
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible
The only way you can check the status of your order is by contacting our customer support team.
You will receive an email as well as an sms about unavailable items before the delivery of your order.
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.
Customer Related
Email: thewator@gmail.com Call us: +916364890487 Chat with us in-app under Contact Us section from 7 am & 10 pm on all days including Sunday to get our immediate help
Will thewator.com ask for sensitive information such as bank account details, PIN number, card number?
The only way you can check the status of your order is by contacting our customer support team.
You will receive an email as well as an sms about unavailable items before the delivery of your order.
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.